July 2004 - Sunrise Software
IT Managers sacrifice holiday season

IT Managers sacrifice holiday season

According to a survey carried out amongst IT Service Desk Managers, ever increasing work loads, IT emergencies and general help desk issues are responsible for making it increasingly difficult for managers to escape service desk commitments, even for as little as a...
The truth about ITIL

The truth about ITIL

“There’s something very disquieting happening in the IT Service Management arena. During the past few years I’ve watched with concern as a number of mistaken beliefs around the IT infrastructure library (ITIL) have taken root and proliferated. Now, fuelled by a...