August 2005 - Sunrise Software
Have we an outbreak of acronym-itis?

Have we an outbreak of acronym-itis?

First off, apologies to industry analyst IDC for having a dig at its terminology in this article. The practice of using industry-speak without the required irony is a common affliction within IT, and to point the finger at any one person or organisation is slightly...
Consultancy giant champions pro-active IT

Consultancy giant champions pro-active IT

Consultancy giant Accenture has produced a report which may finally convince senior managers as to the importance of creating proactive IT underpinned by a forward-looking support department. The report entitled “IT Investing for High Performance” makes a mockery of...
Help desk for beginners

Help desk for beginners

What is a help desk? What functions does a help desk perform? What are the advantages of a help desk? Why bother with help desks?…Surely the answers to these questions are obvious? Well, no, not necessarily for those who are new to the market or for those who have no...
ITSM News launches

ITSM News launches

Have You Got It? ITSM News, the all-new email newsletter for the IT service management market, launched its first issue with great success on July 28, 2005. Created as a direct result of market feedback and an ITSM newsletter void, ITSM News will provide a bi-monthly...