April 2007 - Sunrise Software
How to be IT sneaky

How to be IT sneaky

It’s not easy being a business journalist you know. Everyday we are assaulted with phone calls from PR people (all called Kate) who keenly inform us about the next big thing in IT that we should write about. We just have to smile, nod in agreement and promise to read...
Security Overload?

Security Overload?

Okay, you double locked the door, installed a category 25 alarm, treble backed up your power supply and surrounded your property with attack dogs and CCTV cameras. So why are you still afraid? Don’t let them fool you, there are better things you need to worry about...
Mobile Support

Mobile Support

Mobile working is a popular practice at the moment, yet relatively new for many support teams. However, dealing with transient staff is a familiar challenge for some organisations. Here we look at three case studies which may help us get to grips with the support of...
Sunrise looks to its core

Sunrise looks to its core

Feedback from its customer base has led Sunrise Software to release a version of its Pink Verified service management product that focuses just on the core ITIL principles. Like its bigger brother, ITSM, Sostenuto Foundation is a web-based product, but delivers only...