May 2010 - Sunrise Software

Demonstrating Value For Money

With fairly significant spending cuts announced this week, it looks like we’re headed for a tough time in the current months, and I suspect that IT teams will have to bear their fair share of the budget cuts. Since IT tends to be quite an expensive service, there may...

The next stage of IT Service Development

There’s no doubt at all that ITIL has transformed the way that Service Desks operate. ITIL processes, particularly in respect of incident and problem management, have brought structure and consistency to the IT support operation, and this has led to higher levels of...

The case for IT training

How important is IT training for other departments? I was having a discussion with a senior (non-technical) colleague last week about a potential new IT requirement and we came to the issue of hardware. He asked me how much the server would cost (it would come out of...