June 2010 - Sunrise Software

Why do people think we’re blockers?

Are IT just blockers? Ever heard this? “We prefer not to go through the IT Department, they just block everything we try to do.” Sadly, it’s a fairly common refrain in many organisations and often leads to departments buying their own systems without the help of...

Support Your Colleagues

Internal communication is key…. We had a senior management team away-day last week and one of the things we considered was how, in these times of budget cuts, we could demonstrate our value to the organisation. Overall, we felt that our communications could be...

Customer Satisfaction

Key Performance Indicators (KPI’s) help improve customer satisfaction I’ve been doing some work recently on KPIs (key performance indicators). As I mentioned a couple of weeks ago, these are becoming increasingly important to demonstrate to the rest of the business...

When is IT not IT?

In many organisations there are some technology systems which are not managed by the main I.T. team. Often these are small, specialist systems which are looked after by the departments which own them. The reasons for having this type of arrangement are usually...