July 2010 - Sunrise Software

Helping Out The Service Desk

It’s holiday season and we’re short staffed on the Service Desk at the moment. In our business, summer is the busiest season, so July and August tend to be our problem months. In order to cope, we’re trialling a system whereby everyone in the IT Department is by doing...

Turning Threats into Opportunities

I wrote last week about our printer rationalisation project, which is one of a number of projects designed to reduce costs, but which can be seen as a threat.  It is time to take turn threats into opportunities. Costs are very much on the corporate agenda at the...

Support from the Top

The best way to achieve efficiencies and save money is to get support from the top It’s important that IT departments have support from the Board for the projects that they undertake. I’ve written before about the governance responsibilities that IT teams have, and...