September 2010 - Sunrise Software

The importance of Teamwork

I mentioned last week that one of the important factors when going through a major change is need to ensure that everyone works together, i.e. the importance of teamwork I know this can be challenging; some people respond badly to change and lose their motivation, and...

Another job, another restructure

I started a new role this week, and the first thing that I’ve been asked to do is implement a restructure and set up a shared service. This is my third consecutive role where I’ve been involved in restructuring, and all of these projects have one particular thing in...
Culture as a person

Culture as a person

I’d like to start off this week’s blog with a question; how does organisational culture affect IT Teams? All organisations have their own specific culture, but it is something that can be difficult to define. The way that I sometimes think of it is that if the company...

The changing face of the Service Desk

Over the last 10 or 15 years, server and storage technology has changed beyond all recognition, but one thing that has remained reasonably constant within the IT Department is the Service Desk. Granted, it may once have been called a Helpdesk, but the principle is...