Are you getting the most out of your IT Service Management (ITSM) software investment?
Do you still have areas of your firm relying on emails or spreadsheets for their department?
Gone are the days where ITSM software is just there for the IT Department; the opportunities for utilising Service Management software across the firm is huge. Any department that is relying on manual processes, who need to log and track their queries could be a candidate.
Helping other departments streamline their operations may also help IT too …
Wouldn’t it be great if we no longer had to guess when a new employee was starting or we no longer lost equipment when an employee was leaving? What about you being in the driving seat when it came to contract renewal … never auto-renewing an unnecessary contract as it had been missed?
Leading full service law firm, Boyes Turner, recognised the benefits and have streamlined their operations across both IT and Facilities Management. They are now able to offer an end-to-end service across the entire organisation and reminders from within the system ensure that deadlines are never missed.
Boyes Turner say “Using the same platform that has been tailored to meet the individual requirements of each department ensures full integration between systems enabling joined up operations, as well as important economies of scale. When it comes to replacing equipment or renewing contracts we can see at a glance what we paid last time, which helps us with negotiations. The alerts feature means that we have plenty of notice of when a contract is up for renewal which again helps our negotiation position”.
Sharing useful information across the firm and separating departmental information is where the power of working within one toolset will come into its own.
Facilities Management is just one of many opportunities for growing their ITSM toolset at Boyes Turner, with their eyes moving next to the Post Room.