August 2019 - Sunrise Software
Getting Genuine Business Value from ITSM Reporting

Getting Genuine Business Value from ITSM Reporting

Reporting in the ITSM world can be a bit hit-or-miss but is hugely important – one of the key concerns raised once again in the 2019 ‘SDI View from the Frontline report’. There’s so much data to work from, and so many people to inform, that quite...
Bidfood: Changing the perception of IT in your organisation

Bidfood: Changing the perception of IT in your organisation

Bidfood When your company mantra is ‘Service Excellence’, and awards adorn the organisation from the CEO down, any team can become frustrated if circumstances mean they are offering anything less. Faced with an outsourced IT Service Desk, which was a cause of...