What are the goals of your Service Desk in 2014?
“Forget all the reasons why it won’t work and believe the one reason why it will”
With the Christmas break now a distant memory and the New Year well and truly begun, it is the perfect time to start thinking about the goals of your Service Desk (and beyond). It is easy to focus on the negative and all the things that are wrong and not working, excuse after excuse as to why the KPI’s are not being met – you may know what needs to be changed to get the results you want but feel that there are many reasons why you can’t implement change.
Maybe your Service Desk works well, but you feel that your internal systems could be more efficient by using one software tool across multiple departments or maybe your team is less productive because reporting on key data is a long, laborious task – no matter the department there will always be areas that work well, and areas which struggle – the question is what you do to reduce the areas which struggle. It’s about the decision to make the changes and taking the first step to make it happen.
All it takes is one positive outlook and the desire for change – make 2014 the year to make the change, and why not take Sunrise on the journey.
“If we did all the things we are capable of doing we would literally astound ourselves”
– Thomas Edison