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Rise of the Machines

Rise of the Machines

Try telling IBM employees that IT is buoyant and that the epicentre of growth is in services. Having successfully jettisoned its PC division to Lenovo (only after US officials decided that its earlier fears about the Chinese company using IBM’s offices to launch... Read More
Frayed nerves at HITS?

Frayed nerves at HITS?

James West was a bit concerned about the reluctance that hung over the HITS show. Then he realised that this feeling was quite understandable given what is about to happen in the market. There was something not quite right at the recent HITS (Helpdesk and IT Support)... Read More
April Newsletter Survey Results

April Newsletter Survey Results

Just over half of all survey respondents (55%) stated that reducing costs was their primary goal. Last month’s hilight customer survey explored IT budgets – their impact on the business, quality of service, expectations of future budgets, etc. The results Of those for... Read More
Business value Vs compliance

Business value Vs compliance

IT professionals at Sunrise software’s Customer Conference say that compliance is unimportant compared to the need for IT to align with business aims. 55 per cent state that compliance is not an important challenge Helpdesk needs to become proactive according to 83... Read More

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