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IT has a guilty secret

IT has a guilty secret

Consider the following statement: poorly performing IT applications cost UK business 2 billion per year. If you were a finance director mulling over this piece of research from the Butler Group, would you be keen to sign the next IT project off? Admittedly, the...
May Survey Results

May Survey Results

Last month’s highlight customer survey focused on attendance at the HITS show at Olympia, 26-28 April 2005 The results Nearly two thirds of respondents who attended the show stated that they thought the show was worthwhile and 33% believed that they would buy...
Rise of the Machines

Rise of the Machines

Try telling IBM employees that IT is buoyant and that the epicentre of growth is in services. Having successfully jettisoned its PC division to Lenovo (only after US officials decided that its earlier fears about the Chinese company using IBM’s offices to launch...
ITServicesUK.com reviews Sostenuto 2.0

ITServicesUK.com reviews Sostenuto 2.0

In its coverage of the Help Desk and IT Support Show, ITServicesUK.com reviewed Sostenuto 2.0, the latest version of Sunrise’s 100% browser based ITSM solution which was launched at the exhibition. The lively and informative publication aimed at the IT Services...
Frayed nerves at HITS?

Frayed nerves at HITS?

James West was a bit concerned about the reluctance that hung over the HITS show. Then he realised that this feeling was quite understandable given what is about to happen in the market. There was something not quite right at the recent HITS (Helpdesk and IT Support)...
April Newsletter Survey Results

April Newsletter Survey Results

Just over half of all survey respondents (55%) stated that reducing costs was their primary goal. Last month’s hilight customer survey explored IT budgets – their impact on the business, quality of service, expectations of future budgets, etc. The results Of those for...