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HP and the IT services market

HP and the IT services market

By James West, freelance journalist in IT Services When one of the biggest organisations in the world decides to set up shop in your market, expect some fireworks. Hardware giant Hewlett Packard (HP) is shaking up IT services with a series of acquisitions designed to...
Asset Tracking: A Cause for Concern?

Asset Tracking: A Cause for Concern?

Your IT assets are critical for the success of your business, but how much control and knowledge of these assets do you actually have? According to a recent survey carried out amongst IT Service Desk Managers, our respondents rated their level of control over IT...
IT Managers sacrifice holiday season

IT Managers sacrifice holiday season

According to a survey carried out amongst IT Service Desk Managers, ever increasing work loads, IT emergencies and general help desk issues are responsible for making it increasingly difficult for managers to escape service desk commitments, even for as little as a...
The truth about ITIL

The truth about ITIL

“There’s something very disquieting happening in the IT Service Management arena. During the past few years I’ve watched with concern as a number of mistaken beliefs around the IT infrastructure library (ITIL) have taken root and proliferated. Now, fuelled by a...
Football fever grips the service desk

Football fever grips the service desk

The nation has reached fever pitch with the start of Euro 2004. Last month, we included a Euro survey in our newsletter to see how our customers feel about our chances in this year’s Championships. The results confirmed that over two thirds (68.57%) of our customers...
Success for Sunrise at HITSS 2004

Success for Sunrise at HITSS 2004

This year’s Helpdesk & IT Support Show, Europe’s biggest event dedicated to helpdesk and support, was a runaway success for Sunrise. The popular event, which ran from the 27-29 April in London, attracted a record number of both visitors and exhibitors – and...
Sunrise launches Chameleon at HITSS

Sunrise launches Chameleon at HITSS

Sunrise has announced the release of Chameleon, a new HTML-based interface to enhance end-users’ experience of Sostenuto ITSM. Sostenuto ITSM, Sunrise’s pure browser-based solution, has been widely acclaimed in the industry as a ‘completely new concept in IT Service...