Reflecting on the year, new ITSM software projects we’ve been involved with have played to the strengths of good business case development and planning, discovering the obvious efficiencies in cost savings of SaaS and efficient team management of the modern service desk. We’ve seen some less obvious long term plays inspired by innovative thinking too. Three of our customers, Castleton, Softcat and University of Plymouth have thought about the process behind ITSM and applied it to areas of the business that the service desk management concept wouldn’t often touch – HR, operations, finance, field service – adding the wheel if you like, rather than reinventing it and experiencing that there are benefits, along the way.
We’re looking forward to 2018 at Sunrise; we do like a challenge and we’ve been in the service desk industry for long enough to work through more than a few. I think we all owe it to ourselves and our employers to challenge the norm – why wouldn’t you – change is the only constant isn’t it? So we look forward to meeting with customers old and new and playing our part in contributing to improved service delivery wherever we can.
With best wishes for the festive Season and a Happy New Year from me and the whole team at Sunrise.
Director, Business Services & Sales