Sharing Our Memories From Last Year - A Recap Of 2015

Another year has passed, and we are now looking back at one of the most successful years in our history. We have achieved a lot together as a company, and are feeling proud looking back at 2015.

In the course of the last 12 months, we introduced 2 important new products to our existing portfolio, welcomed more new customers than ever, stood out in the media as a thought leader in the Service Management space and invested significantly in the growth of our company with 18 new additions to the Sunrise team. And on top of all that, we even managed to reserve some time for fundraising activities to support a handful of good causes.

Overall, it was a year of success, and we would like to let you know what has been happening.

Continuous innovation is our driving force

Throughout 2015, we announced three major updates to our product range; amongst this was our new Service Management for Service Providers (SMSP) solution designed specifically to help Service providers meet their complex customer delivery needs. With our SMSP solution, clients are able to manage suppliers, contracts and complex customer support scenarios without compromising on their efficiency levels. We also released a new ITSM product with comprehensive new capabilities including IT Risk Management, Project Tracking capabilities, Wallboard analytics etc. as requested by our customers. Towards the end of the year, we released Sostenuto 5.0; the latest version of our Service Management platform which comes with simplified administration capabilities and enhanced customisability for HTML5 users.

More companies benefitting from Sunrise

In 2015, we welcomed a range of customers from a wide variety of industries from IT Technology providers looking to support their external customers, to Universities supporting staff and students to a higher level than ever before. As well as new customers joining Sunrise, we also saw many existing customers embrace the new products and enhancements and make the decision to upgrade. Our customers all use our solutions in such different ways and it has been interesting to see the new ideas and suggestions that they came up with in order to yield more from their investment. To see examples of this, please take a look at our Case Studies.

Sunrise in the Media & Press

We made a strong presence in the media last year with numerous thought leadership articles being published on some of the top Tech communities like IT Pro Portal and Compare the Cloud.  Amongst these were, our Top Tipsrange discussing best practices on IT Support, Service Management and others. Click on the links below to read more.

On top of those mentioned above, we were also featured in an article published on MYcustomer, where Neil Penny, our Product Director discussed the impact of Gamification on employee engagement. Read the full article here.

Sunrise – a key sponsor at leading Service Management events

Last year, we sponsored some of the prominent events in the Service Management arena. A few notable events we sponsored include SITS15, SDI Conference 2015, SDI Software Showcase 2015, as well as the Managed Services & Hosting Summit where we took the opportunity to discuss how Service Providers can manage complex SLA’s and service contracts in our speaker session.

Customer User Groups – to share and to show we care

Our Customer User Groups are one of our sources of first-hand feedback and inspiration to achieve more. We held two user groups last year, in London and in Birmingham, where we saw strong interest from our customers mainly around understanding the various applications of our software that can be realised across any department or organisation. It was great to see what a community there is amongst our customers, with such a willingness to support each other and provide advice to others trying to achieve similar goals.

Ever growing Sunrise Team

As a reflection of our continuous growth and success, and to support our future initiatives, we welcomed 18 new members to our Sunrise team last year! Amongst this was Dean Coleman, our Head of Service Delivery, who heads up the Professional Services and Project Delivery teams, supporting business growth and providing first class customer experience. Our growing team also includes new Technical Consultants, Business Development Managers and more.

Keeping it lively with employee engagement activities

Our employees are our strength, and we routinely conduct internal activities to boost our staff’s morale and also encourage them to actively contribute towards building stronger bonds across the organisation. On top of the charity activities and ‘away’ days, we went a bit further last year with additional challenges and recognitions to keep it lively!

We held a series of Bake off challenges, where our secret foodies revealed the fabulous bakers they are, coming up with a new breed of desserts experimenting with the taste and look elements. Other activities included part taking in the Bring your Dog to work Day, as majority of our staff owns a pet. After all, who would turn down an extra pair of helping paws? We believe that in order to have happy customers, we have to have happy staff, and these small (and seemingly insignificant) activities go a long way in ensuring that our colleagues keep on smiling.

Giving to those who need it the most

We standby the policy of ‘giving to those who need it’, and are always putting aside some time during our busy schedules to raise money for selected charities. Macmillan Coffee Morning, AquaAidBrain Tumour Charity and Text Santa were a few highlights of last year where we managed to raise a generous amount to support the respective charities. And Thanks to our employees for their active participation and kind contributions.

It doesn’t stop there! 2016 is another opportunity for us to achieve more with an exciting range of projects and releases lined up including product updates, user groups, new product videos, a fresh series of team activities and more! We truly are looking forward to a fruitful year.

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