Sunrise Customer User Group On The 19th April 2016

Earlier this week, we held our first Customer User Group of 2016 at the historic Eynsham Hall in Oxfordshire. It was great to welcome so many customers to this one day event.

About the Sunrise Customer User Group

Sunrise Customer User Groups are designed to give our customers a chance to meet and network with other users of Sunrise Software, learn more about our product and exchange ideas on how they could be using the software within their teams/departments. The user group also offers our customers a chance to learn about upcoming features and functionalities, and also provides the opportunity for customers to propose new ideas and make suggestions on what they’d like to see in future software releases.

The user group kicked off with a warm welcome from Sunrise’s Marketing Manager, Carly Nessmann, who welcomed all our customers to this year’s meeting and introduced each of our speakers, including our special guests from NaviSite. Click on the image below to meet the speakers.

Customer User Group Speakers

Session 1: Product Update

Neil Penny, Sunrise’s Product Director kicked things off with his presentation on updates that are coming to the product in the next few months. 

Session 2: All things Cloud and beyond

We were very pleased to welcome NaviSite’s Regional Sales Director, Carina Klasse as guest speaker,  and her session “All things Cloud and beyond” focused on the role of ‘agility’ in creating and maintaining competitive advantage, and also covered topics such as Enterprise Mobility, Compliance and Security, Business Continuity and the Cloud landscape.

Session 3: Self-Service

This session included a detailed discussion around best practices on getting end users and other members within an organisation to actively use and adopt Self-Service which Neil Penny summarised into the following 6 tips:

  • Keep it simple
  • Communicate
  • Train
  • Monitor
  • Evolve
  • Keep communicating

 Featured Guide: 6 steps to effective Self-Service


Workshop 1. Q&A with Neil Penny 

The Q&A led by Neil Penny was an interactive session where customers got the opportunity to enquire about new product features and functionalities they’d like to see in the forthcoming future as well as a discussion around best practices to get the most out of the Sunrise solution. The Q&A session later turned to a discussion point with customers answering each other’s questions demonstrating their in-depth knowledge and understanding about our solutions and sharing their experiences of using our software with other customers of Sunrise.

Workshop 2: Sunrise Automation Demonstration

Our Business Consultant, Martin Julyan gave a detailed demonstration of Planned Maintenance and Sunrise Automation which showed how IT departments can use rules and filters to schedule daily and weekly tasks in advance, thus saving them valuable time which can be spent on attending to more business critical issues within the organisation.

Workshop 3: Sunrise Self-Service

This session which was conducted by Charles Lee, Head of Consultancy Services, included a demonstration of Sunrise Self-Service which covered some of the core features of this portal such as Dynamic Searches, Filters, Gamification etc. which, if adopted in the right way can pose many benefits to the respective teams/departments.

*New* Customer Awards

The user group concluded with a short preview of the new Sunrise Customer Awards.  Designed to recognise the innovative and creative ways our customers use our software, these five awards will be presented to those customers who are using our software to its full potential. The awards will be:

  • The Self-Service Award
  • The Enterprise Service Management Award
  • The Innovation Award
  • The Best Integration Award
  • The Best Use of Dashboards & Wallboards Award

Full details on how to enter these awards will be announced in June. 

Customer Feedback

Here is just some of the feedback we received from our customers after the event.

“The workshops were excellent”

“Excellent venue and content”

“Spectacular as usual – fantastic venue, brilliant product updates and really excellent presentation”

“Very informative meeting, other customers were very useful”

“Excellent venue and event. Content of discussions excellent quality and coverage”

“Very useful and informative event, staff and Sunrise coordinators very friendly and made time to chat”

A huge thank you to each of the customers who were able to join us. Our next user group will be in October and more information on where and when will be made available in the next few months.  

Check out our Facebook album for highlights from the day.