The Truth About The IT Infrastructure Library from Sunrise Software

“There’s something very disquieting happening in the IT Service Management arena. During the past few years I’ve watched with concern as a number of mistaken beliefs around the IT infrastructure library (ITIL) have taken root and proliferated. Now, fuelled by a dedicated and vociferous band of followers, the ITSM industry is in danger of believing its own myths, and seems to be riding a roller-coaster that is going to lead eventually to customer disenchantment and, I suspect, customer backlash reminiscent of the CRM phenomenon.”

ITIL out of the box?

ITIL compliant?

And other myths…

Tom Weston, Chairman of Sunrise, shares the list with Support World.