Gain control of the business operations that impact the delivery of your services. Extend the use of your Service Management platform across complementary activities, share information and don’t act in a silo.
Building better customer relationships
Your business benefits greatly from operational efficiencies and sharing information consistently across multiple departments. Building a single picture of your customers from the beginning of the relationship onwards empowers you to build better relationships with those that matter, and ensures that your organisations goals are achieved. However, if handled badly each area has the potential to significantly impact your organisation with the negative impact felt on the bottom line, on your reputation, and on your operational effectiveness.
Sunrise Service Management provides the features you need to track your customer journey with integrated crm-style contact management features and sales opportunity management. Risk and audit management functionality ensures improved governance and auditable proof of regulatory or legal compliance.
Great teams don’t work in silos. Having a Service Management application in place that will help you manage your business will not only save you time and money, but will also ensure that you act in an efficient and collaborative manner.
Using Sunrise ITSM
Many of our customers have taken advantage of the services available to control and manage their IT Operations, one of those customers is INPS who uses Sunrise’s Configuration Management functionality to track the numerous services that it supports. Thanks to Sunrise ITSM, INPS know exactly which customers are connected to the different systems they have in place and how they are using the various services, enabling them to target any changes swiftly and accurately.