Case Study: Boyes Turner

Leading full service law firm Boyes Turner regularly works with many of the world’s largest multi-nationals, as well as successful UK and European businesses. Its specialist teams are often ranked amongst the best in the UK, according to Chambers Guide to the Legal Profession and the www.legal500.com

Streamlining Service Delivery

After a thorough evaluation of the market Boyes Turner selected Sunrise ITSM as the closest fit for its requirements. Rachael and her team particularly liked its ease of use, great look and feel and its ability to be configured to meet the firm’s individual requirements. Initially procured for use by the IT department it soon became apparent that Sunrise ITSM would also provide the ideal solution for the Facilities Management department.

Sunrise ITSM is now used across the IT department for managing Incidents and Problems, with plans to extend use to cover Change and Release management as well. With an effective system for managing requests, the IT department is now able to provide a full and highly efficient Service Desk function, while working on more proactive and strategic projects to ensure technology fully empowers and supports staff and partners.

Joined up Services from IT and Facilities
The Facilities management department uses Sunrise ITSM extensively to manage their third party contracts, and for more every day, but nevertheless important tasks, like managing tax and insurance renewals for the company car fleet. Reminders from within the system ensure that deadlines are never missed.

In addition, Facilities use Sunrise ITSM to manage the mobile phone estate, SIM cards and details of individual phones that are associated with each employee.

Rachael Tomkins said; “Sunrise ITSM has provided a single Service Delivery platform for us to manage all our IT equipment and software through the IT and Facilities departments, enabling us to provide an end-to-end service across the entire organisation. Using the same platform that has been tailored to meet the individual requirements of each department ensures full integration between systems enabling joined up operations, as well as important economies of scale.”

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Key Info

Product in use

Sunrise ITSM