Case Study: Callstream

Founded in 1999, Callstream has built a solid reputation as a specialist B2B business partner providing innovative solutions to the UK’s contact centre marketplace. Part of the Bluebell Telecom Group, one of the fastest growing UK resellers of voice and data services, Callstream has many household names within its client portfolio that operate in the Insurance, Retail, Travel and Leisure sectors.

Callstream works closely with customers to understand their business and help them handle large volumes of phone calls more efficiently, improve operational performance and boost profitability.

New start demands fresh approach to technology

The company has recently expanded its product portfolio and revamped its marketing strategy to reflect a fundamental shift in the industry as customers demand more cloud-based services in their call centres. In addition, 500 of Bluebell Telecom’s larger customers were integrated into Callstream’s business, vastly enhancing the company’s existing loyal customer base of 450 corporate clients.

Callsteam’s Service Delivery Manager, Daniel Whitehouse explained; “At Callstream we have always prided ourselves on working in partnership with our clients to achieve their business objectives. Central to achieving this is a robust set of technology solutions wrapped up with a strong customer service ethos. Rapid business growth and a significant realignment of our marketing focus have prompted us to review our own customer service management framework.”

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Key Info

Year established

1999

Number of clients

950

Areas recording customer information

5

Products in use

Sunrise CSM