Case Study: Castleton

Castleton

The day to day activity of the service desk can seem a long way from the commercial heart of the business, but at Castleton, a software and IT managed service provider to the public and not-for-profit sectors, a five year journey shows how much can be interlinked. The wider business benefits from the flexibility of the service desk software, Sunrise ITSM, and its management decisions rest on data provided by the service team.

Upgrading to a complete Service Management System

“It’s quite simply more of a business driver than a helpdesk… It’s the lifeline giving key information on our client
base across the business.”

Read how this customer focused IT Service Provider meets the challenges of supporting its external customers and differentiating the business by its service management ethos.

Download the full case study to discover more.

 

Key Info

calls per month

3000

self-service requests

20%

phone calls

25%

email

30%

'can you just?...'

25%