Case Study: Vision Health / INPS

Vision Health, formerly INPS develops, deploys and supports Vision, a flexible suite of clinical software solutions that are used extensively within primary care settings and the wider healthcare environment throughout the UK. Vision is the established clinical system for general practice that also helps clinicians make more informed diagnosis and treatment decisions by sharing patient records securely between accredited clinicians. It also allows patients to book their GP and nurse appointments and request repeat medication via the Internet.

INPS is a CEGEDIM company; a global organisation operating across 80 countries, specialising in CRM systems, strategic data, and technologies and services for the healthcare sector.

When INPS launched a continuous improvement programme to achieve ISO 20000 certification four years ago, the company took the decision to expand its existing service management platform, based on Sunrise Software’s flagship product ITSM.

According to Phil Stickland, Head of Service Delivery of INPS, “As a customer of Sunrise for many years, we had built up an excellent relationship with the company and, despite evaluating other players in the marketplace, none could match Sunrise for its ability to do exactly what we wanted in an all-in-one package. Sunrise promised us the ITIL®-verified functionality we needed to tighten up our processes, deliver demonstrable service improvements and communicate more effectively with our customers.”

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Key Info

Customer sites

2,300

Countries operating in

80

Size of Service Desk

60