Case Study: Newham Partnership Working

Newham Partnership Working (NPW) is a mutual organisation created to run and commission services to its school members and beyond. Formed in July 2012, NPW took over the running of four key services from the London Borough of Newham – Education ICT, Schools HR, Governor Services and School Support Services, held in high regard by Newham Schools.

The Education ICT Team has over 17 years’ experience and provides advice and technical support for Schools, for curriculum and administration IT, networks and staff. Its aim is to provide high quality ICT support services to all 90 subscribing schools and it has recently invested in Sunrise’s ITSM (IT Service Management) solution to manage its support services.

The ICT team supports a wide range of end users in 66 primary schools, 7 nurseries and children’s centres, 2 special schools and 15 secondary schools. Users are headteachers school business managers, teachers and teaching assistants, the end users all have very different levels of expertise and use a variety of systems.

Clare Watson, Service Delivery Manager at Newham Partnership Working explained; “Increasingly technology is an essential part of the educational environment and we recognise that advice and support are a vital part of the service that we provide to our schools. One of the key drivers for us choosing Sostenuto was that it enabled us to provide an easier way for our users to log calls as well as for us to manage our service delivery more efficiently.”

To discover how NPW have used Sunrise to help them to manage a more efficient service delivery to their internal customer please take a look at their case study below:

To read the full story please download a copy of the case study.

 

Key Info

Formed

July 2012

Key services

4

Schools supporting

90

Field technicians

27