Blog - Sunrise Software ITSM

Blog Posts

Latest blog posts

ITIL Process – what and why?

ITIL Process – what and why?

ITIL – especially from v2 onwards, has always been essentially process-driven. What are ITIL processes and why follow them? The initial process focus was on two basics: service support and service delivery – i.e. providing all operative processes necessary for the...
How To Build Your ITSM Business Case

How To Build Your ITSM Business Case

Getting started with ITSM is a significant project It requires plenty of thought, effort, and most of all, budget. Understandably, CEOs and CFOs are usually wary of making significant investments of capital and employees’ time. They want evidence that a major effort...