ITSM can be a complex business which is why we have selected and answered the most commonly asked ITSM questions to help you gain a better understanding of the topic. What is ITSM? ITSM is the practice of planning, designing, delivering, managing, and improving the...
Introducing Sunrise HR Case Management will provide you with over 20 functions which have been designed to optimise and streamline your HR Service Delivery. In order to maintain a healthy and productive work environment, your HR department needs the right tools. Many...
ITIL – especially from v2 onwards, has always been essentially process-driven. What are ITIL processes and why follow them? The initial process focus was on two basics: service support and service delivery – i.e. providing all operative processes necessary for the...
Getting started with ITSM is a significant project It requires plenty of thought, effort, and most of all, budget. Understandably, CEOs and CFOs are usually wary of making significant investments of capital and employees’ time. They want evidence that a major effort...
A Service Desk plays a crucial role in the success of an organisation, providing timely and effective IT support to your customers. As it is often the only point of contact your users have with IT, you can get to understand their thoughts and feelings about the IT...
Nine business value metrics Metrics that can help you on the journey to provide more meaningful and valuable metrics to your business. We are used to providing metrics but often do not produce metrics that are helpful to our business. Time and time again, we produce...
