Here’s a profound note to start on: nothing in life stays the same, whether technological or biological. 2020 is a perfect example – an ever-changing landscape globally, married to what was already a radically changing IT landscape, courtesy of key game-changers such...
The one constant in the world of IT, ironically enough, happens to be the primary variable – change. Keeping track of change Constants are easy to manage – where they exist – but variables are anything but. Hence, why “adds and changes” are regularly referred to as an...
There has been much talk in recent years of “digital transformation” and the need to embrace it, regardless of the type and size of business, including the mantra of the more recent ITIL updates. Defined as the adoption of digital technology to transform services or...
Since the first incarnation of ITIL, the relationship between those guidelines turned, for some – business process mantra -and ITSM has grown ever stronger and more committed from the latter side. And talking of turning, ITSM turned ESM is a perfect example of this...
OK – so we all know automation has been going to be the “next big thing” in IT for the past 25 years… In the cyber security world especially, barely a paragraph has been written in recent years that doesn’t contain some automation/automaton reference in the form of AI...
In the context of integration, another much talked about feature over the past few years has been the “self-service portal”. The idea of letting end users – or customers – help themselves stems from the early days of SaaS platforms and next generation service...
