Adapting to COVID with ITSM tools. As the COVID-19 crisis runs its course, IT service departments and IT Service Management software have taken the strain of managing the required change in working practices. Enabling the relocation of a working population from an...
Is your SaaS Service Desk software hosted in the UK? Do you know exactly where your ITSM data is, at all times? Does this matter to you, your staff or your customers? Can your supplier transparently tell you where your data is stored and processed – in the UK or...
The world has never been as obviously reliant on technology as it is now, during a pandemic which dictates that we are remote from others, while maintaining high levels of communication. IT Service Management, so often seen as the backroom fixer has leapt to meet the...
In recent months, we’ve written a lot about how technology is changing the modern service desk. We’ve also discussed the results of the Service Desk Institute’s “A View From the Frontline” report, which captures the desires and frustrations of service desk...
Completing manual, repetitive tasks is a huge burden for IT service desks. It hinders efficiency, consumes a massive amount of time, and causes errors that must be identified, reported, and fixed. According to research, the average IT department spends an incredible...
Sunrise celebrated 25 years of delivering easy to use, adaptable Service Management software in 2019. It’s no mean feat for an independent software vendor to have flourished over this time, when so many well-known and far larger names have come and gone. We...
