Bidfood: Changing the perception of IT in your organisation
Bidfood When your company mantra is ‘Service Excellence’, and awards adorn the organisation from the CEO down, any team can become frustrated if circumstances mean they are offering anything less. Faced with an outsourced IT Service Desk, which was a cause of... Read More
How to Future-Proof your Service Desk – tips from a SDI workshop
The SDI ran a one day workshop recently on the topic of ‘future-proofing’ the service desk. It’s a wide-ranging subject but an important one in developing successful long-term business services. Here are some of the ideas we heard. The over-arching theme of the day... Read More
SDI View from the Frontline report – ITSM vendor view
Once again, the SDI survey on ITSM software tools has been returned and once again there’s both a pat on the back and a shot across the bows for the ITSM software vendors. Many customers are happy with the tools they use, their capabilities and the service they... Read More
8 Things to Consider When Choosing ITIL Aligned Service Desk Software
Choosing ITIL service desk software can be a real headache. Just take a look through a few vendor websites. They all seem to say the same things, offer the same features, and promise the same high levels of customer service… so how do you tell which is right for your... Read More