8 Things to Consider When Choosing ITIL Aligned Service Desk Software
Choosing ITIL service desk software can be a real headache. Just take a look through a few vendor websites. They all seem to say the same things, offer the same features, and promise the same high levels of customer service… so how do you tell which is right for your... Read More
What makes Housing Associations good at IT Service Management?
Housing Associations exist in one of those hybrid worlds, working within the challenging budgets of the not-for-profit organisation but faced with the demands of technology-dependent colleagues and often the organisation’s customers, partners and tenants. I’ve been... Read More
What’s the Difference Between ITIL and ITSM?
Let’s be honest, the IT world is never short of acronyms. And unfortunately, while they can be useful, acronyms also bring with them an inevitable degree of confusion. The trouble is, once you’ve sat through a few meetings listening to people throw around terms like... Read More
The Importance of Flexibility in IT Service Management
Business technology is moving at an unprecedented rate. At the same time, IT infrastructure has become essential to the daily operations of nearly every business on the planet. And, of course, those of us in the IT service management world are expected to keep pace.... Read More
