Like most businesses, your customers will be your top priority. And we all know that when it comes to excellent customer service, communication is absolutely key and really is the main ingredient for the recipe of growth. But your agents are only as good as the...
Reward and Recognition for your Service Desk agents Life on the Service Desk day-to-day isn’t always the easiest job: providing excellent customer service, ensuring SLAs and targets are met, and that both internal and external users are satisfied with how the Service...
Businesses rely on technology to keep moving, and pressures on the Service Desk to provide support 24/7/365 are increasing. If expanding your team isn’t an option, then increasing productivity in staff is vital, but performance can be affected by which tools are at...
Businesses rely on technology to keep moving, and pressures on the Service Desk to provide support 24/7/365 are increasing. If expanding your team isn’t an option, then increasing productivity in staff is vital, but performance can be affected by which tools are at...
There’s been much said about the pros and cons of Cloud, but many are saying that 2013 is the year Cloud will become more commonplace in business: expect a major shake-up of its usage. Whether you choose to migrate some or all of your services is a judgement call on...
In any given day we are exposed to thousands of different messages, via advertising, social media, text, print and we’d like to understand the impact this has. With so many different ways to communicate with you we have created a short survey to find out how you...
