Blog - Page 3 of 49 - Sunrise Software
SDI View from the Frontline report – ITSM vendor view

SDI View from the Frontline report – ITSM vendor view

Once again, the SDI survey on ITSM software tools has been returned and once again there’s both a pat on the back and a shot across the bows for the ITSM software vendors. Many customers are happy with the tools they use, their capabilities and the service they...
What’s the Difference Between ITIL and ITSM?

What’s the Difference Between ITIL and ITSM?

Let’s be honest, the IT world is never short of acronyms. And unfortunately, while they can be useful, acronyms also bring with them an inevitable degree of confusion. The trouble is, once you’ve sat through a few meetings listening to people throw around terms like...
The Importance of Flexibility in IT Service Management

The Importance of Flexibility in IT Service Management

Business technology is moving at an unprecedented rate. At the same time, IT infrastructure has become essential to the daily operations of nearly every business on the planet. And, of course, those of us in the IT service management world are expected to keep pace....
Sunrise 2018 round-up

Sunrise 2018 round-up

Another year – and what’s changed in the ITSM world? My 2017 round up centred on SaaS – how organisations had come to terms with their security concerns of the Cloud and started to embrace the combination of certainty and flexibility that comes with hosted pricing and...