Blog - Page 40 of 49 - Sunrise Software
Mobile Support

Mobile Support

Mobile working is a popular practice at the moment, yet relatively new for many support teams. However, dealing with transient staff is a familiar challenge for some organisations. Here we look at three case studies which may help us get to grips with the support of...
Sunrise looks to its core

Sunrise looks to its core

Feedback from its customer base has led Sunrise Software to release a version of its Pink Verified service management product that focuses just on the core ITIL principles. Like its bigger brother, ITSM, Sostenuto Foundation is a web-based product, but delivers only...
The Sunrise Guide to ‘Going Green’

The Sunrise Guide to ‘Going Green’

2 weeks ago an email memorandum was circulated by the Facilities Manager to all Sunrise staff stating how Sunrise was ‘going green’, in keeping with the trend to save us from environmental disaster. And a couple of weeks on, it appears to be working. With minimal...
A Bleak Future?

A Bleak Future?

This can’t be happening, man I am afraid. Very afraid. One of the big consultancy firms, Forrester Research, has unleashed its prediction of the future of IT and, like all great works of sci-fi, it is coloured with fear, repression and pain. Believe me, once you’ve...
Reaping the rewards of Self-Service

Reaping the rewards of Self-Service

The Derbyshire Building Society measures the benefits of introducing InternetDesk to the Helpline. Geraldine Comery, IT Business Delivery Manager at The Derbyshire, introduced InternetDesk to the Helpline in April 2004 with an aim to further improve service to the...