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itSMF Conference & Exhibition 2005

itSMF Conference & Exhibition 2005

Goodbye Brighton, hello to the future No more early November jaunts down to Brighton for the annual itSMF (IT Service Management Forum) Conference and Exhibition as the event moves to the more familiar event venue of Birmingham from next year. It’s hard not to curse... Read More
Save our call centres. Please.

Save our call centres. Please.

It’s not just as consumers that we should be concerned about the state of the call centre industry. It is starting to borrow ideas pioneered by IT services and, by understanding why, we can help manoeuvre the service desk into a position of great strength in the... Read More
ITSM News a Success

ITSM News a Success

Have You Got It? ITSM News, the all-new email newsletter for the IT service management market, has launched its first two issues with great success through July and September 2005. Created as a direct result of market feedback and an ITSM newsletter void, ITSM News... Read More

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