I think we’ll all be glad to see the back of 2020. The COVID-19 pandemic and all it entails has created a roller-coaster of a year which has tested our individual and combined strengths to the limit. At Sunrise, we hope we’ve done our bit to help to help the ITSM...
Over the past two decades, IT in general has seen a change in mindset, from technology-driven thinking to a solutions-based approach. The evolution of ITSM software into the wider remit of Enterprise Service Management (ESM) is just one enactment of this train of...
Within Sunrise itself, it is fair to say that, while the fundamental concept of its ITSM software – that of being a framework-based, flexible solution, rather than a hard-coded product – has remained the same from day one, the actual need to utilise these capabilities...
While IT in general is always looking to move forward, sometimes there are trigger points which dictate a rapid – and often unplanned – change, which can then be utilised in general, day to day use, rather than as a one-off response. Sometimes this arrives in the form...
Here’s a profound note to start on: nothing in life stays the same, whether technological or biological. 2020 is a perfect example – an ever-changing landscape globally, married to what was already a radically changing IT landscape, courtesy of key game-changers such...
The one constant in the world of IT, ironically enough, happens to be the primary variable – change. Keeping track of change Constants are easy to manage – where they exist – but variables are anything but. Hence, why “adds and changes” are regularly referred to as an...
