Blog - Page 6 of 38 - Sunrise Software
DevOps: ITSM Killer or Talking Shop?

DevOps: ITSM Killer or Talking Shop?

At this point, most people in the IT world have heard the term “DevOps”. Sometimes it’s mentioned with the excitement of the devout. Other times it’s more of a ‘what has this got to do with me?’ But what is Devops actually for? Is it a replacement for ITSM and ITIL?...
Is a New Reality Dawning on the ITSM SaaS dream?

Is a New Reality Dawning on the ITSM SaaS dream?

How markets evolve is a topic for endless debate. Anyone who’s been in an industry for any length of time will have seen trends come and go; the IT cycle of in-house to out-source to in-house being one that immediately springs to mind. There’s no right or wrong, just...
ITSM ROI: a treasure trove of value!

ITSM ROI: a treasure trove of value!

I’ve worked in the service management software industry for longer than I care to admit, yet I’ve just been given a stark reminder of the contribution that it makes to the wider business. This Computer Weekly article on the adoption of Sunrise ITSM SaaS at Utilita...
Discover your inner marketer for self-service success

Discover your inner marketer for self-service success

Traditionally the phone or email were the main ways that users contacted the IT service desk. Administration time was high, capturing the information manually took time and even basic problems, such as resetting passwords, took much longer than they should. The...
Privacy Policy update

Privacy Policy update

Sunrise’s Privacy Policy has been updated, including changes to address the new standards introduced by the European data protection law, known as the General Data Protection Regulation (GDPR).