There is a lot of information doing the rounds at the moment about how HR teams should be adopting a new approach, based on software systems, to enable them to be more efficient, more productive and to deliver a better service to employees. That is all well and good,...
You often hear of people dreading Mondays, that the start of the working week is a genuine cause for distress. Not me. I have been lucky to find myself in a position at a company where I enjoy both the work and the people, but this did get me thinking – how many...
One of the biggest surprises we at Sunrise have had this year, is the number of organisations that still put their employee cases and queries, and their faith, in the humble spreadsheet. Now, please do not get me wrong, I love a good spreadsheet and I really see the...
In our previous blog, A service desk approach to managing HR queries, we introduced the concept of introducing a service desk approach to HR departments. But why should HR teams look to introduce another system into their departments – isn’t it just another system to...
With more and more fee earners and support staff using their feature-rich smartphones and tablet devices well into the night, we need to be proactive with our IT Support and one of the ways to do this is to provide mobile solutions to your support team. This will...
Here at Sunrise we like to practice what we preach! We’ve been using gamification on our Service Desk for six months now and can report that overall we are very pleased with the results, however, there are potential pitfalls. At its core, gamification is another...
