Emergency Availability
In a world where offering 24-hour support is essential and emergency services increasingly operate in mission-critical modes, the need for high availability services are vital. Unlike traditional IT departments, providing support to the emergency services means that... Read More
Practising what we preach – Gamification six months in
Here at Sunrise we like to practice what we preach! We’ve been using gamification on our Service Desk for six months now and can report that overall we are very pleased with the results, however, there are potential pitfalls. At its core, gamification is another... Read More
The benefits of self-configuration
When looking at options for your new Service Desk solution there are a number of elements which you will automatically look at before making your decision such as, does it fall within budget? But have you considered the benefits of a solution which allows for... Read More
Don’t get left behind in ITSM
The world around us is changing daily, new brands, new companies and new ways of how we interact with each other. The world of IT is no different and often leading these changes in both our personal and business lives. Our customers are changing, they want to do... Read More