When looking at options for your new Service Desk solution there are a number of elements which you will automatically look at before making your decision such as, does it fall within budget? But have you considered the benefits of a solution which allows for...
The world around us is changing daily, new brands, new companies and new ways of how we interact with each other. The world of IT is no different and often leading these changes in both our personal and business lives. Our customers are changing, they want to do...
Finding your way through a maze of service management metrics can be a real struggle. Only a cursory search on a popular search engine will bombard you with hundreds of potential Key Performance Indicators (KPIs) that you should monitor on varying degrees of...
If you look closely you’ll see that gamification is actually all around us in our everyday life. From collecting points at your local supermarket, to achieving “mayor” status on foursquare, gamification is ever-present and it’s growing. It’s a way of shaping our...
I spend a lot of time travelling on motorways between home, the office, as well as customer sites, and during these many hundreds of miles I tend to see a whole lot of bad driving. A particular bug-bear are those road users that like to drive on the tail of the car in...
What are the goals of your Service Desk in 2014? “Forget all the reasons why it won’t work and believe the one reason why it will” – unknown With the Christmas break now a distant memory and the New Year well and truly begun, it is the perfect time to start thinking...
