IT Service Management - Sunrise Software
Help desk for beginners

Help desk for beginners

What is a help desk? What functions does a help desk perform? What are the advantages of a help desk? Why bother with help desks?…Surely the answers to these questions are obvious? Well, no, not necessarily for those who are new to the market or for those who have no...
ITSM News launches

ITSM News launches

Have You Got It? ITSM News, the all-new email newsletter for the IT service management market, launched its first issue with great success on July 28, 2005. Created as a direct result of market feedback and an ITSM newsletter void, ITSM News will provide a bi-monthly...
Is IT outsourcing wrong?

Is IT outsourcing wrong?

Why does anyone outsource IT functions? This may appear to be an absurd question, but do we really know? The reason most often wheeled out in business is that you should outsource any function that is not a ‘core competency’ and therefore should be managed more...