ITSM can be a complex business which is why we have selected and answered the most commonly asked ITSM questions to help you gain a better understanding of the topic. What is ITSM? ITSM is the practice of planning, designing, delivering, managing, and improving the...
Introducing Sunrise HR Case Management will provide you with over 20 functions which have been designed to optimise and streamline your HR Service Delivery. In order to maintain a healthy and productive work environment, your HR department needs the right tools. Many...
A Service Desk plays a crucial role in the success of an organisation, providing timely and effective IT support to your customers. As it is often the only point of contact your users have with IT, you can get to understand their thoughts and feelings about the IT...
Nine business value metrics Metrics that can help you on the journey to provide more meaningful and valuable metrics to your business. We are used to providing metrics but often do not produce metrics that are helpful to our business. Time and time again, we produce...
Originally published on IT Pro Portal, 6th November 2016. In an increasingly international and ‘always on’ world, employees and customers are finding themselves no longer just working the traditional 9am-5pm working day. In fact, with the continued rise of...
You often hear of people dreading Mondays, that the start of the working week is a genuine cause for distress. Not me. I have been lucky to find myself in a position at a company where I enjoy both the work and the people, but this did get me thinking – how many...
