When looking at options for your new Service Desk solution there are a number of elements which you will automatically look at before making your decision such as, does it fall within budget? But have you considered the benefits of a solution which allows for...
I spend a lot of time travelling on motorways between home, the office, as well as customer sites, and during these many hundreds of miles I tend to see a whole lot of bad driving. A particular bug-bear are those road users that like to drive on the tail of the car in...
Like most businesses, your customers will be your top priority. And we all know that when it comes to excellent customer service, communication is absolutely key and really is the main ingredient for the recipe of growth. But your agents are only as good as the...
Reward and Recognition for your Service Desk agents Life on the Service Desk day-to-day isn’t always the easiest job: providing excellent customer service, ensuring SLAs and targets are met, and that both internal and external users are satisfied with how the Service...
There’s been much said about the pros and cons of Cloud, but many are saying that 2013 is the year Cloud will become more commonplace in business: expect a major shake-up of its usage. Whether you choose to migrate some or all of your services is a judgement call on...
According to the IMF this week, the UK economy is set to shrink over the coming year; shrewd businesses will be looking at how they can cut costs without affecting their performance. With energy bills rising, but currently amounting to 20% of a company’s expenditure...
