Flexible and efficient
Law firms’ IT departments face the challenge of servicing organisational IT demands from partners and co-workers across the board. A flexible and efficient IT Service Management software platform can support the organisation during times of organic growth and merger, as the technological demands of co-workers and customers advance and even as budgets are restricted.
Sunrise ITSM service desk software enables Law firms and other professional service providers to deliver a proactive, innovative and digitally-aware environment that is underpinned by flexible and efficient practices. Budget constraints are a reality for many and Sunrise ITSM is proven to deliver outstanding value.
- Self-Service has been seen to successfully divert 70%+ of calls
- Automation by astute use of workflow is a proven means to deliver more for less
- Shared services models also support cost-savings when appropriate
- SaaS or on-premise installations available
- Multiple-department, non-IT helpdesks are configurable
Law firms have used Sunrise ITSM for their in-house and Shared Service Desks for many years: just a few of them are listed here.