Public Sector - ITSM Service Desk - Sunrise Software

ITSM Software in the Public Sector

Case Studies

fire and rescue service
Tendring district council
Plymouth university
borough of poole
Tamworth borough council
Warrington borough council
university of Gloucestershire

Helping Public Sector deliver more for less

Sunrise ITSM service desk software enables public sector IT departments to move with the times into a proactive, innovative and digitally-aware environment that is led by efficient practices and delivers outstanding business value.

A wide range of public and not-for-profit sector customers in Local and Central Government, Emergency Services & NHS, Education and Housing use Sunrise ITSM for their in-house and Shared Service Desks. Sunrise is easy to use and adaptable to almost limitless service scenarios thanks to its GUI-driven process engine which enables IT teams to create workflows quickly and easily, increasing efficiency and reducing the likelihood of errors or time-wasting repetition. ITSM in public sector can be closely aligned to ITIL principles which are fully supported in Sunrise while remaining flexible and non-prescriptive, so the organisation gains while tailoring the experience to its own best practices.

Budget constraints are not new, but shared services and multiple-department, non-IT helpdesks as well as self-service portals and automation by astute use of workflow are proven means to deliver more for less.

“Sunrise is incredibly easy to customise, and talking to our account manager and other customers at user groups has really inspired us and opened our eyes to what can be done with the platform,” explains Steve Morris, ICT Technical Manager, North Wales Fire and Rescue Service. “For example, Sunrise showed us how to turn our paper forms into electronic ones, with a proper workflow to notify relevant people when they need to grant permissions, which has made a significant difference to the way we work.”

Easy to use and adaptable to change as the service desk requirement evolves and responds to crisis management, Sunrise ITSM is proven in the public sector for IT Service desks and shared services. Sunrise ITSM SaaS is run on the highly secure IBM Cloud, or our service desk software can be installed on-premise.

Here are just a few of our customers in the Public Sector and Not-for-Profit ITSM.

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