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Aligning IT to Business Growth

Aligning IT to Business Growth

Service management transformation isn’t just about the now, it’s about the future too. This article by Dave Woods, IT Support Manager at Utilita unveils the steps his team took to plan for IT services aligned with 600% corporate growth targets. Read the article in...

DevOps: ITSM Killer or Talking Shop?

DevOps: ITSM Killer or Talking Shop?

At this point, most people in the IT world have heard the term “DevOps”. Sometimes it’s mentioned with the excitement of the devout. Other times it’s more of a ‘what has this got to do with me?’ But what is Devops actually for? Is it a replacement for ITSM and ITIL?...

Is a New Reality Dawning on the ITSM SaaS dream?

Is a New Reality Dawning on the ITSM SaaS dream?

How markets evolve is a topic for endless debate. Anyone who’s been in an industry for any length of time will have seen trends come and go; the IT cycle of in-house to out-source to in-house being one that immediately springs to mind. There’s no right or wrong, just...

ITSM ROI: a treasure trove of value!

ITSM ROI: a treasure trove of value!

I’ve worked in the service management software industry for longer than I care to admit, yet I’ve just been given a stark reminder of the contribution that it makes to the wider business. This Computer Weekly article on the adoption of Sunrise ITSM SaaS at Utilita...

Privacy Policy update

Privacy Policy update

Sunrise’s Privacy Policy has been updated, including changes to address the new standards introduced by the European data protection law, known as the General Data Protection Regulation (GDPR).

Product News, 2017 Round-up and 2018 news

Product News, 2017 Round-up and 2018 news

2017 was a busy year for Sunrise’s software and product development teams. Apart from ‘business as usual’ – updates for technology platforms, security, performance and error corrections – Sunrise’s teams released 2 new software versions and also 2 new functional...