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The truth about ITIL

The truth about ITIL

“There’s something very disquieting happening in the IT Service Management arena. During the past few years I’ve watched with concern as a number of mistaken beliefs around the IT infrastructure library (ITIL) have taken root and proliferated. Now, fuelled by a...

Football fever grips the service desk

Football fever grips the service desk

The nation has reached fever pitch with the start of Euro 2004. Last month, we included a Euro survey in our newsletter to see how our customers feel about our chances in this year’s Championships. The results confirmed that over two thirds (68.57%) of our customers...

Success for Sunrise at HITSS 2004

Success for Sunrise at HITSS 2004

This year’s Helpdesk & IT Support Show, Europe’s biggest event dedicated to helpdesk and support, was a runaway success for Sunrise. The popular event, which ran from the 27-29 April in London, attracted a record number of both visitors and exhibitors – and provided...

Sunrise launches Chameleon at HITSS

Sunrise launches Chameleon at HITSS

Sunrise has announced the release of Chameleon, a new HTML-based interface to enhance end-users’ experience of Sostenuto ITSM. Sostenuto ITSM, Sunrise’s pure browser-based solution, has been widely acclaimed in the industry as a ‘completely new concept in IT Service...