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So you don’t need new service desk software?…

So you don’t need new service desk software?…

…The 12 year old ‘ticketing system’ serves the purpose, just fine? Think again, your business will thank you for it. Efficiency comes in many forms and not only can the right solution cut departments’ costs, but it can also be a revenue generator and a powerful...

A seasonal message from Sunrises

A seasonal message from Sunrises

2017 has been quite a year! Politically, economically and socially we’ve all experienced some unforeseen disruption to the 21st Century state of affairs. While technology has become more and more entrenched in our day to day lives, commerce in general has held its...

GDPR and ITSM – Sunrise’s commitment

GDPR and ITSM – Sunrise’s commitment

Sunrise has always fully committed to our customers’ rights to data protection and privacy, complying with EU and UK regulations. The introduction of GDPR, effective date 25th May 2018, has provided Sunrise with the opportunity to strengthen our data protection...

Who You Gonna Call? #ultimatesupport

Who You Gonna Call? #ultimatesupport

Our recent Summer survey asked the Service Desk community to share their most memorable IT Support calls. Our favourite, and winner of £100 Amazon voucher? “I need a new mobile phone, as I dropped mine into the lawn mower and it’s been shredded.” Ohhh – can’t you just...

Disruption and the NHS Service Desk

Disruption and the NHS Service Desk

Marc Lawton, NHS Account Director I recently attended the NHS iLINKS Innovations conference which is dedicated to showcasing innovation and technology and exploring the benefits across health and social care. Sunrise is proud to sponsor and support our customer, NHS...

The Top 5 Reasons Self-Service Fails

The Top 5 Reasons Self-Service Fails

The benefits of Self-Service have been a subject for discussion for a number of years now.  It is widely understood that introducing Self-Service to your service desk can reduce costs and time as well as improve the customer experience. The Service Desk Institute...