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ITSM ROI: a treasure trove of value!

ITSM ROI: a treasure trove of value!

I’ve worked in the service management software industry for longer than I care to admit, yet I’ve just been given a stark reminder of the contribution that it makes to the wider business. This Computer Weekly article on the adoption of Sunrise ITSM SaaS at Utilita...

Privacy Policy update

Privacy Policy update

Sunrise’s Privacy Policy has been updated, including changes to address the new standards introduced by the European data protection law, known as the General Data Protection Regulation (GDPR).

Product News, 2017 Round-up and 2018 news

Product News, 2017 Round-up and 2018 news

2017 was a busy year for Sunrise’s software and product development teams. Apart from ‘business as usual’ – updates for technology platforms, security, performance and error corrections – Sunrise’s teams released 2 new software versions and also 2 new functional...

So you don’t need new service desk software?…

So you don’t need new service desk software?…

…The 12 year old ‘ticketing system’ serves the purpose, just fine? Think again, your business will thank you for it. Efficiency comes in many forms and not only can the right solution cut departments’ costs, but it can also be a revenue generator and a powerful...

A seasonal message from Sunrises

A seasonal message from Sunrises

2017 has been quite a year! Politically, economically and socially we’ve all experienced some unforeseen disruption to the 21st Century state of affairs. While technology has become more and more entrenched in our day to day lives, commerce in general has held its...

GDPR and ITSM – Sunrise’s commitment

GDPR and ITSM – Sunrise’s commitment

Sunrise has always fully committed to our customers’ rights to data protection and privacy, complying with EU and UK regulations. The introduction of GDPR, effective date 25th May 2018, has provided Sunrise with the opportunity to strengthen our data protection...

Who You Gonna Call? #ultimatesupport

Who You Gonna Call? #ultimatesupport

Our recent Summer survey asked the Service Desk community to share their most memorable IT Support calls. Our favourite, and winner of £100 Amazon voucher? “I need a new mobile phone, as I dropped mine into the lawn mower and it’s been shredded.” Ohhh – can’t you just...