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Enterprise Service Management – From Buzzword to Reality

Enterprise Service Management – From Buzzword to Reality

Earlier this month, we attended the Service Desk Institute Conference 2016 (SDI16) held at the Hilton Metropole in Birmingham. It was quite an exciting and thought-provoking couple of days with a busy schedule of speakers, suppliers and thought leaders from across the...

Sunrise Customer User Group: 19th April 2016

Sunrise Customer User Group: 19th April 2016

Earlier this week, we held our first Customer User Group of 2016 at the historic Eynsham Hall in Oxfordshire. It was great to welcome so many customers to this one day event. About the Sunrise Customer User Group Sunrise Customer User Groups are designed to give our...

Are Your Staff On Board With Self-Service?

Are Your Staff On Board With Self-Service?

Originally published on SITSCommunity360.com With more areas of the business relying on IT, it’s all too easy for internal service desks to end up stuck in break-fix mode, solving one issue after another for the workforce with little time for strategic planning or...

The dangers of managing your HR queries in spreadsheets…

The dangers of managing your HR queries in spreadsheets…

One of the biggest surprises we at Sunrise have had this year, is the number of organisations that still put their employee cases and queries, and their faith, in the humble spreadsheet.  Now, please do not get me wrong, I love a good spreadsheet and I really see the...

The benefits of introducing a service desk approach to HR

The benefits of introducing a service desk approach to HR

In our previous blog, A service desk approach to managing HR queries, we introduced the concept of introducing a service desk approach to HR departments. But why should HR teams look to introduce another system into their departments – isn’t it just another system to...

A Service Desk Approach to Managing HR Queries

A Service Desk Approach to Managing HR Queries

‘How much holiday do I have remaining?’, ‘When do I need to submit my MAT-1B form?’, ‘I have an issue with absence in my team, what can I do?’ these questions are likely to be very familiar to those working in an HR team – but how do you track and manage all of these...

HR Technology Forum 2016, London – Round Up

HR Technology Forum 2016, London – Round Up

We were delighted to take part in the HR Technology Forum event in London last week. It was a really exciting event for both Sunrise and the delegates, giving us a unique way to engage with our potential customers and learn more about their requirements face to face....