Servelec Group (previously CSE Global UK) has an impressive customer list; a preferred supplier to the NHS Connecting for Health’s National Programme for IT, the company also provides real-time business solutions to customers such as Severn Trent Water, the Meteorological Office, BP and the Environment Agency. Supporting these solutions can be complex, however, it is partly through excelling at this that the company has managed to grow extensively over the past year, and is now undertaking a seven figure office expansion as a result.
How has this success been achieved? From the service point of view, it can be put down to a thorough understanding of ITIL® and how it can apply to an external customer service environment, underpinned by Sunrise’s web-based service management software.
Servelec’s latest success – attaining ISO/IEC 20000 certification – places it among the select few (not quite 40 companies as this goes to press) to have achieved what many aspire to. We interviewed Kate Stead, CSE’s service director, who has taken the company all the way on this journey to certification.