Tamworth Borough Council‘s ICT department has built up an enviable track record over the years. Showing increased savings year on year, not least through a conservative approach to headcount, the department has nevertheless managed to significantly increase its performance.
Behind this success lies the energy that the team, and Assistant Director of ICT Nicki Burton have invested into shaping some very effective working processes, supported by Sunrise Software’s web based IT service management platform.
The fully centralised Service Desk provides support for 450 staff across headquarters and eighteen remote sites, as well as 30 elected members working from their homes. As one of the early BS 15000 accredited organisations, the Tamworth Borough Council has converted its accreditation to the ISO/IEC 20000 standard, supported by ITIL-aligned Sunrise ITSM.