Local authorities increasingly rely on technology to deliver effective and efficient services to their citizens and businesses. At the same time many are using technology to transform themselves, adopting new ways of working and engaging with the public. By bringing its IT service desk back in-house with Sunrise ITSM, Tendring Council is successfully delivering services to its 750 staff and councillors, ensuring the organisation makes best use of its available resources.
Successfully brings technical services in-house and supports IT transformation with Sunrise ITSM!
Tendring selected Sunrise ITSM for three main reasons – a close fit with the council’s requirements, the fact that the solution delivered value for money, and that it provided a cost-effective way to expand as needs grew. .
“We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area”.
Read the case study here.