When fast-track corporate growth is the aim, IT support is critical as is alignment to best practice. Utilita has been taking the energy market by storm over the last 15 years with its Pay-As–You-Go smart meters, and its ambitious expansion plans have led to a copybook story of IT and service management planning.
ITIL alignment, Continual Improvement and… cake!
IT Support Manager, Dave Woods, and Karen Taylor, a highly experienced Service Management consultant, structured the IT service processes and defined and selected the required technology in just months, deploying copybook assessment of the business needs and marketing techniques – including cake – to ensure user adoption.
“It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?’”
Read how this growth-driven energy provider fast-tracked an ITIL-aligned ITSM SaaS implementation, successfully launched self-service and met user approval with some outstanding outcomes!
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