Sunrise is proving the value of its Enterprise Service Management Platform now and for the future at Womble Bond Dickinson (WBD), a forward-thinking international legal practice. The initial ITSM SaaS implementation is extending to the Risk and Best Practice Group, with self-service on the way. Reporting has assisted the identification of trends to improve First Time Fix rates by over 10%, and workflow automation is in the IT team’s hands with the visual process builder.
“Sunrise has been transformational in how we are now working and the data that we are able to capture and use.
We are able to improve our service to the business and can interact better with employees, all supporting our goal of continuous improvement.”