From your HR department to your IT or Customer Service Desk, there is highly valuable data waiting to be utilised – you just need the right tool to help you analyse and report it.
Each of Sunrise’s solutions for IT Service Management, MSP Service Management and HR Case Management come fully-loaded with multiple reporting capabilities that will help you produce reports that are business-aligned, allowing you to provide information that truly serves the needs of your organisation. From team measurement and KPI tracking to longer term trends for budgeting and planning, reporting on IT service desk statistics is a fundamental requirement of any service desk tool.
Whether you are looking for reports that measure historical activity, real-time reporting, public area data display or data to help you with the Service Desk Institute’s accreditation process, we have a variety of options available to you.
Authorised users can set up their own custom reports with configurable dashboards to show you the detail required at your fingertips, with a library of set gadgets to get started. KPI gadgets show the health of your service desk team at a glance with information rich graphs available to show trends and deduce required actions.
This information can arm not only the IT team for KPI and other local measurements but also is useful to share with department managers across the organisation for response and planning purposes.
It’s further possible to automatically extract Sunrise reporting data into PowerBI and drill down to analyse further, with the basis for extended management reporting available business-wide.
For organisations seeking structure and recognition of their path to service improvement, Sunrise reporting is certified by the SDI. SDI Performance reports are a vital component of your evidence pack when seeking the initial award or renewal of your SDI Certification, including everything needed to show Service Desk performance and progress over 3, 6 or 12 months.
The Sunrise Reporting datasheet includes information about:
- Sunrise Management reports
- Sunrise Wallboard
- Sunrise Dashboards
- Service Desk Institute reports
- The benefits of good reporting