Want to take steps to improve your IT Service Management, but don’t know where to start?
Barclay Rae – the high profile industry consultant with extensive experience in ITSM, Service Desks, Customer Services and CRM – takes us through the experiences of several UK companies in the Sunrise Software Podcast Series.
Each of these short, informative podcasts, demonstrates how different organisations have been able to take positive steps to improve Service Management
Each podcast is no more than 12 minutes long.
UKN Group – Interview with Dean Coleman, Director of Client Services
Newsham Partnership Working – Interview with Clare Watson, Service Delivery Manager
Sheffield International Venues – Interview with Michael Cook, ICT Manager