Video: An Introduction to Sunrise ITSM

Sunrise ITSM demo short version

This short 2 min video provides a snapshot tour of the key features of Sunrise ITSM. For a longer demo (15 mins) click here.

Sunrise software is available as a Software as a Service solution in the IBM Bluemix (Cloud)  environment and is also available as an on-premise solution. Sunrise ITSM is 100% browser based and has a modern html 5 interface. It’s possible to configure multiple dashboards once you log in to the product. There are also a large number of processes out of the box: this includes all of the core ITIL components, such as incident, problem, change, knowledge, release and service level management, plus some value-add areas such as project management and IT risks, controls and audits. The main interface is designed to be intuitive and easy to use. In this example, raising an incident and the issue has an error code. As I type in the error code, the system can automatically suggest solutions based on information held, such as in a knowledgebase. There’s also a built in IT resource planner and scheduler, making it easy to schedule and view incidents, problems, changes and projects in a simple to use calendar view. All this comes with a modern and easy to configure self-service portal, that enables users to raise incidents and requests, check the status on existing requests, see key messages published to them as well as being able to search the knowledge base. The self-service portal also has a service catalogue, enabling end users to make requests by a shopping cart type experience with different views, and can add products to the basket and then raise requests from this area.