Webinar: Self-Service, Delivering your own ‘Amazon’ experience and avoiding the pitfalls.
Self-service is a key yet often challenging offering from the modern IT helpdesk – highly measurable returns but not without all too common pitfalls. The drive to improve the provision of support and service to customers is relentless, driven by the user who is all too familiar with the Amazon-type experience of their consumer alter ego. Often, for the service organisation, this means improving and broadening the scope of services available online. To this end, Self-Service has come a long way over the 15 years or so that web portals have been available – but there are still advances to be found and challenges yet to be met!
Nowadays, a Self-Service portal is likely to offer authorised and available services and products to employees from departments like IT, HR and Facilities which can then be requested and taken through an approval workflow as required. A ’Service Catalogue’ can create an online shopping experience with simple images and descriptions of services and products, selected by the employee, added to the shopping cart and submitted onwards via automated approvals.
In this webinar you will discover:
– examples of successful Self-Service in action
– examples of automated workflows
– ideas to encourage user adoption of Self-Service
Join David Bullivant, Sunrise Business Consultant as he draws on his own experience working with customers in public and private sector, for hints & tips, overcoming common challenges to create the successful and popular ‘Amazon’-like experience for your customers.
Watch the webinar recording – 30 mins approx.
Sunrise Self-Service ITSM Webinar from Sunrise Software on Vimeo.